Honest lead times, by buying path
Every product page shows its lead time before you buy — you will never discover a wait at checkout. There are three delivery profiles in this store, because there are three ways to buy. These are real planning numbers, not marketing numbers.
US Warehouse (dealer-line products)
- 3–5 business days to most of the lower 48.
- Ships from the brand's own US warehouse. Tracking lands in your inbox as soon as the brand ships; we watch the feed, and if a warehouse sits on an order more than 72 hours we're on it before you notice.
Factory-Direct from Mexico
- 2–3 weeks, door to door.
- Built or pulled at the factory, third-party inspected, trucked across the Texas border, then LTL to you. One truck, one border crossing — no ocean leg at all. Texas and the South often see the faster end of the range; the upper Midwest and coasts the slower end.
Factory-Direct from Asia (India, Sri Lanka, Vietnam, China)
- 6–8 weeks, door to door. Where the wait actually goes:
- About 1–2 weeks: production and pre-shipment inspection (with photos of your unit sent to you).
- About 4–5 weeks: ocean transit plus customs entry.
- About 1 week: domestic trucking to your door.
- That wait is a big part of why the price is far below dealer list. If you can't wait, buy the US-warehouse version — that's what it's there for.
Group-Buy Containers
- Typically 6–9 weeks from the day the container closes to your driveway. The container's status page shows the live schedule; we promise the month, not a specific vessel. Details on the group-buy page.
Tracking: milestones, not mystery
Every order gets a milestone timeline, not a bare "unfulfilled": order confirmed → in production → inspection passed → shipped/departed → arrived US port → customs cleared → out for delivery → delivered. Domestic orders skip the international steps; you see only the milestones your order actually has. You get an update at each one, automatically.
What freight delivery day actually looks like
Most of what we sell arrives on a freight truck (LTL), not in a parcel van. Worth knowing before the truck shows up:
- It's curbside delivery. The driver gets the pallet or crate to the ground at the curb or end of driveway — with a liftgate where included or added. Getting it from there to the shop is your forklift, tractor, or a few friends.
- The carrier will call for an appointment on residential and jobsite deliveries. Missing the truck usually means a redelivery fee, so pick a window you can make.
- Cheaper option: on many orders you can choose pickup at the carrier's nearest terminal instead of residential delivery — it typically saves $200–$400 in residential and liftgate charges if you have a truck and trailer.
- Surcharges are disclosed at checkout, not discovered on an invoice: liftgate, residential/jobsite, limited-access.
Inspect before you sign — this one really matters
The delivery receipt you sign is a legal document that says the freight arrived in good condition. So, before signing:
- Look the crate or pallet over. Open it if anything looks off — the driver must allow reasonable inspection.
- If you see any damage, write it on the delivery receipt before you sign. "Crate crushed on one corner, possible damage" is enough. An unnoted receipt kills most freight claims.
- Photograph everything — the crate, the label, any damage — before and as you unpack.
- Visible damage: report it to us within 48 hours. Concealed damage (found after unpacking): report within 5 business days. Both windows start the claim on the right footing — full process on Claims & Warranty.
Whatever the issue and whoever's truck it was, contact us first, always — never chase a carrier or manufacturer yourself. You bought it from us; it's our problem to run down.